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  • What is mobile glamping?
    A glamorous camping experience delivered to your doorstep complete with everything you need for a relaxing evening under the stars.
  • What is included in a glamping package?
    Our package prices include consultation, delivery to your location, complete setup and styling of your tent, lighting, décor, and furniture. After your event concludes, we will return to take down, remove, and clean up our event space. Our package pricing covers the rental for one night, but we can include additional nights for an extra fee.
  • When do you set up/tear down?
    We usually set up by 8:00 AM and pick up after 11:00 AM the next day. You will receive a text when we are on the way with an estimated time of arrival.
  • What happens if there is bad weather?
    Our outdoor bell tents are made of high-quality durable canvases that can withstand significant weather systems. However, if severe weather such as lightning, tornado, or strong winds are in the forecast we reserve the right to reschedule your glamp out for another night based on availability.
  • What happens if it rains?
    Our tents are 100% rainproof. If it is light rain, we will set up as normal. However, if there is a severe storm or a steady downpour, we will need to reschedule your booking. Rescheduling dates are based on availability.
  • Are pets allowed inside of the tent?
    While we love our furry friends, we do not allow pets inside our tents due to possible allergies of future guests.
  • Is smoking permitted?
    Due to the possible health conditions of our guest, no smoking is allowed inside the tents.
  • How can I prepare for my glamp out?
    Move all lawn furniture out of the space where the tent will be placed. Ensure your sprinkler system is turned off the day before we arrive so the grass will be dry. Clean up any pet waste. Remind your guests to bring their own sleeping pillow.
  • Do my guests need to bring their own pillow and blanket?
    Yes, please ask each glamper to bring their own sleeping pillow. We provide decor pillows and throw blankets to match the theme but for maximum comfort, each glamper may want to bring their own blanket as well.
  • Can I use my own decorations?
    Absolutely, if you would like to use your own decorations, you may choose to book a basic experience which includes only the tent. This option will be great for weddings, baby showers, anniversaries, etc. You may also choose to add small touches of your own to our pre decorated tent.
  • What is your policy for damaged products?
    An additional fee will be charged if an item needs to be replaced due to damages or stains. Lost or stolen items will result in a fee equal to the cost of the replacement.
  • How long do I keep the rentals?
    Our reservations are made for one-night rentals or daily rentals up to 8 hours for daytime events. Additional nights are dependent upon availability and are subject to a fee.
  • How long is the process for set up and take down?
    Please allow 60 minutes for setup and takedown.
  • Do you need access to power?
    Yes, we do need access to an outlet to blow up the air mattresses and for any power you may need for your personal use. We will not need continuous power throughout the reservation. Our lights and decor are battery operated.
  • What can I do to prepare for takedown and clean up?
    Please have each glamper remove their personal belongings prior to our arrival for takedown. We ask that you DO NOT remove any lights, décor, or deflate the mattresses this way we can take inventory of any repairs or replacements that may be needed.
  • Do you offer bedding?
    Yes! We provide sheets, pillows, decorative pillows, and light blankets. During cold weather, we highly suggest you use sleeping bags or heavier blankets.
  • Is food and/or alcohol included with the reservation?
    No, we do not provide food or alcohol.
  • How much space is needed for the 16ft tent?
    The tent will need at least 16 x16 plus an additional 2-3 feet for tension ropes. If you have any questions about your space, please let us know by sending us a message. We would be happy to help.
  • Where can you set up camp?
    Right in your backyard or venue. We will also provide glamping experiences at a local campground with advanced planning and special accommodations. Certain locations, venues, or campgrounds may have restrictions or require a permit. Please check with the venue before booking.
  • How many people can the outdoor tent sleep?
    Our glamping tent can include a queen bed and two twin beds or up to four twin beds comfortably. We can get six twin beds on the floor. With the camp lounge option there is more open space for around eight glampers but it will be “cozy”.
  • Are there age restrictions for making reservations?
    As a rule, we do not accept bookings from anyone under the age of 18
  • What happens if I need to cancel?
    Lux Outdoors requires a 72-hour notice to reschedule or cancel your event. Deposits are non-refundable. We understand things happen beyond our control, with that said if you need to reschedule your luxury picnic, glamp out, or lounge tent rental for a different date/time we can further explore those accommodations within three (3) months of the original booking. Rescheduled dates are subject to availability. Please note if the distance to the new locations is significantly further from the Humble area, additional travel fees may be incurred. You have up to three (3) months to reschedule your luxury picnic, glamp out, or lounge tent rental.
  • What is your deposit and refund policy?
    A 50% NON-REFUNDABLE booking deposit is due to secure your date and time. The booking deposit will be applied towards the balance of the selected package. All final payments must be submitted no less than seven (7) days prior to the scheduled event. The event setup will not occur without full payment*. Lux Outdoors does not offer refunds once payment has been received. In the event of a cancellation Lux Outdoors will work with host to reschedule the event.
  • I've added a lux picnic to my package, and I'm done with my picnic set up. I would like to play games at the table, can I remove the decor?
    Yes, remove the decor and gently place it inside the storage container provided by Lux Outdoors. please dispose of any plates and eating utensils. Rinse with water and place the drinkware inside the smaller container to be cleaned and sanitized at the completion of your experience.
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