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TERMS & CONDITIONS

The following terminology applies to the Terms & Conditions, Privacy Statement and Disclaimer Notice, and any or all Agreements:

"You" and "Your", refers to you, the person accessing this form/website and accepting Lux Outdoors Terms and Conditions. "The Company", "Ourselves”, "We" and "Us", refers to our company Lux Outdoors. "Party", "Parties", or "Us", refers to both the Customer and Ourselves, or either the Customer or ourselves. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she, or they are taken as interchangeable and therefore referring to the same.

In using this website, You are deemed to have read and agreed to the following Terms & Conditions, which may be updated without notice by Lux Outdoors. If You do not agree with any of the Terms & Conditions, do not use this website or services. As our services evolve over time, Lux Outdoors may change or discontinue all or any part of a service at any time and without notice. Your continued use of this website following the posting of any changes to the Terms & Conditions constitutes your acceptance of those changes. 

 

PAYMENTS & DEPOSITS

A 50% NON-REFUNDABLE booking deposit is due to secure your date and time. The booking deposit will be applied towards the balance of the selected package. When a booking deposit is received, Lux Outdoors no longer offers availability for other bookings during the requested date and time. All final payments must be submitted no less than seven (7) days prior to the scheduled event. The event setup will not occur without full payment*. A travel fee will be applied to locations outside the Humble area.

 

CANCELLATIONS

Lux Outdoors requires a 72-hour notice to reschedule or cancel your event. Deposits are non-refundable. We understand things happen beyond our control, with that said if you need to reschedule your luxury picnic, glamp out, or lounge tent rental for a different date/time we can further explore those accommodations within six (6) months of the original booking. Rescheduled dates are subject to availability. Please note if the distance to the new locations is significantly further from the Humble area, additional travel fees may be incurred. You have up to six (6) months to reschedule your luxury picnic, glamp out, or lounge tent rental.

 

REFUND POLICY

Lux Outdoors does not offer refunds once payment has been received. If we have canceled your luxury picnic, glamp out, or lounge tent rental for any reason, with less than twelve (12) hours advance notice, we shall refund any payment already received, excluding the 50% booking deposit. Lux Outdoors will notify you via phone, email, and/or text of any cancellation.

 

INCLEMENT WEATHER

Refunds will not be offered in the event of inclement weather. If there is bad weather predicted in the forecast Lux Outdoors will contact you via phone or text, two days before the scheduled event and offer to reschedule or identify an indoor space to accommodate your event. Should we deem that the weather will not be supportive of an outdoor luxury picnic, glamp out or lounge tent rental  (i.e., rain, wind, lightening) day of, we will not set up the event.  Lux Outdoors is accommodating in moving luxury picnics indoors, to your own backyard with covered patio or home if needed at your request. Glamping and lounge tents will not be set up during inclement weather. Rescheduling due to inclement weather must occur within three (3) months of the original booking date.  Travel fees may apply depending on the distance.

 

LATE & LEAVING EARLY POLICY

​We ask that you please arrive on time to your luxury picnic, glamp out, or lounge tent rental venue as an employee will be waiting for your arrival. Please note your luxury picnic, glamp out, lounge tent rental starts and ends at the agreed upon time, not the time when you arrive. You will be considered a no show 30 minutes after your event time has started and Lux Outdoors staff will begin take down. Please contact us at (346) 291-7478 or email us at info@theluxoutdoors.com  to notify of a late arrival to your event. Your event time slot will not be altered due to late arrival.

If you plan to leave before your time is up, we require a 30-minute courtesy text or call. We ask that you do not leave the picnic, glamping, or lounge tent area unattended at any time. You are responsible for our rental equipment until a Lux Outdoors employee arrives or is onsite.

 

LIABILITY

Lux Outdoors shall in no way be held responsible or accountable for any damage, injury, illness, death, or loss of income caused to Customer, any third parties or properties due to the hire of equipment or provided services by the hire company.  All equipment is hired and is the responsibility of the Customer until returned to the hire company. Lux Outdoors is not legally responsible for any onsite injuries and compensation for medical use during your event. As part of the rental set-up, Lux Outdoors is not responsible for any illegal or criminal activity/behaviors that may occur onsite. Guests are responsible for their behavior, including the care of the rented property.

 

USE OF EQUIPMENT

ALL Equipment supplied on hire is the property of Lux Outdoors

Any damage, loss, or extensive cleaning will result in a fee to the Customer.

The furniture provided by Lux Outdoors is very delicate. It requires special handling from our team. The person hosting that event shall be responsible for any loss or damage to any times such as plates, goblets, ceramic bowls/plates, vases, props and other decorations. Customers should notify Lux Outdoors as soon as possible when they are aware of any damage caused while renting. Fees will apply for replacement at the full cost of purchasing a replacement. These fees are payable within seven days of identified loss or damage unless agreed otherwise.
The Customer shall pay for all equipment damage or loss however caused during that period. Damage includes but not limited to:

  • Improper use of equipment

  • Disappearance of the equipment

  • Damage to, or loss of the equipment from any unknown cause

  • Cigarette burns on any furniture, decor, or fabrics. Smoking is not permitted on or near the property of Lux Outdoors. No smoking is allowed inside the tents.

  • Red wines or other staining product spillages or stains on the tent, furniture, linens, or decor items that will not clean.

  • Damage to Lux Outdoors bell tents

With the exception of battery-powered candles, no candles, fires, or other flammable properties are to be lit during the booking without prior approval by Lux Outdoors.

 

ENTRANCE & PARKING FEES

If you select a location that requires a fee to enter or park, you will be required to pay that fee for Lux Outdoors employees to park or enter the location.

 

IMAGE RELEASE

In the event that photographs of your luxury picnic, glamp out, or lounge tent rental have been taken and shared on either social media or on our website, Lux Outdoors reserves the right to use such photographs in its promotional materials.

 

FOOD CONSUMPTION

Lux Outdoors is not responsible for any food allergies, or any issues or illness caused from goods that were consumed or purchased from third party vendors or hosts provided food. Lux Outdoors does not provide food for any of our packages.

 

ALCOHOL CONSUMPTION

Lux Outdoors does not sell or provide any alcohol for luxury picnics, glamp outs, or lounge tent rentals We are not liable or responsible for possession of alcohol. It is the responsibility of the Customer to check alcohol laws of any venue or public space being used for the luxury picnic, glamp out, or lounge tent rental. Alcohol beverages and the consumption of alcohol at Texas State Parks is strictly prohibited and a fine can be issued if violated. Please check with your local public and state parks for further information. Lux Outdoors takes no responsibility for any alcohol consumption or penalties.

 

ADDITIONAL GUESTS & TIME

Luxury picnic, glamping, and lounge tent rental packages have set rates based on the number of anticipated guests. Additional guests can be added for $25 per person for luxury picnic set-ups. Additional time may also be added for glamp outs and lounge tent rentals for an additional fee as agreed to by both parties.  Any guest who does not vacate the set-up once their service time has ended is subject to additional fees. 

COVID-19 SAFETY PROTOCOL

Lux Outdoors values the health and safety of our customers. We fully sanitize all materials used in our picnic and events after every use and strive to follow local health guidelines regarding public gatherings. Upon booking you understand Imbue Lux Outdoors is not responsible for any possible transmission of the virus while attending your scheduled picnic, glamp out, or lounge tent rental. If you or your guest are feeling ill, Imbue Lux Outdoors urges you to reach out to reschedule your picnic, glamp out, or lounge tent rental in efforts to ensure everyone's safety and wellbeing.  

TRAVEL

Luxury picnics, glamp outs, or lounge tent rentals held outside of the Humble area greater than 30 miles will be subjected to a gas mileage rate of $0.75 cents per mile driven.

PAYMENT METHODS

  • Credit / Debit Cards

  • Zelle

 

FORCE MAJEURE

Lux Outdoors shall not be liable for any failure or delay in delivery or otherwise performing its obligations hereunder with respect to any goods or services being purchased if such failure or delay is caused by strike, lockout, labor dispute, accident war, act of terrorism, act of God, fire, flood, or other casualty or cause beyond Lux Outdoors reasonable control.

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